What does “refurbished” mean?

Refurbished products are pre-owned devices that have been fully tested, cleaned, and restored to excellent working condition.

All items undergo diagnostic checks, battery health tests, a complete data wipe, and professional cleaning before being approved for sale.

What are the gradings for your products?

We use cosmetic grading to describe the appearance of each device:

• Premium – No/minimal marks or scratches
  Our highest cosmetic grade. The device looks almost new with little to no visible wear.
• Excellent – Minor marks or scratches
  Light cosmetic wear from gentle use. Marks are minimal and barely noticeable.
• Good – Marks and scratches visible
  Noticeable signs of previous use such as scratches or marks. Fully functional and tested.
• Fair – Heavy marks, stained
  Shows heavy wear including scratches, scuffs, or discolouration. Still fully functional.

How do you test your devices?

All devices go through a multi-point quality check, including:

• Full hardware diagnostics
• Touchscreen and display tests
• Battery health tests
• Camera, microphone, and speaker tests
• Software wipe and reset
• Network and connectivity tests

Are the devices genuine?

Yes. All devices are 100% genuine. No clones, copies, or aftermarket hardware.

Do you accept returns?

Yes. We offer a 30-day change-of-mind return policy, provided the item is returned in the same condition it was received.

Is there a warranty?

Yes. All devices include a 12-month warranty covering functional defects.

This does not cover accidental damage, liquid damage, or physical damage.

What is covered under warranty?

• Hardware or internal faults
• Software issues
• Battery failures (not caused by physical damage)

What is not covered?

• Broken screens, dents, or cracks
• Water or liquid damage
• Unauthorised repairs or modifications
• Normal wear and tear