This privacy policy applies to all Personal Information collected by TIC (Reverse Logistics) Pty Ltd (ACN 080 153 680) trading as secondliferetail (We, Us or Our) via the website located at https://secondliferetail.com.au (Website).

We may amend this Privacy Policy from time to time, and any amendments will be effective immediately upon posting the revised policy on this website. It is your responsibility to review this Privacy Policy.

1. What Information Do We Collect?

The kind of Personal Information that We collect from you will depend on how you use the Website. The Personal Information which We collect and hold about you may include:

• Your full name;
• Contact details including residential and postal address;
• Telephone numbers (home, work and mobile);
• Email address.

2. Types of Information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

• Personal Information

  Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

  If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

• Sensitive Information

  Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

  Sensitive Information will be used by Us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • with your consent or where required or authorised by law.

3. How We Collect Your Personal Information

• We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
• We may also collect cookies from your computer which enable Us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies. Learn more about cookies and how to disable them at www.allaboutcookies.org.
• We generally do not collect Sensitive Information, but when We do, We will comply with the preceding paragraph.
• Where reasonable and practicable We collect your Personal Information from you only. However, sometimes We may be given information from a third party, in cases like this We will take steps to make you aware of the information that was provided by a third party.

4. Purpose of Collection

• We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in Our business.
• We may use your Personal Information for business related purposes, including (without limitation) the following:
  • to provide you with the products you have ordered from Us;
  • to communicate with you about our products and special offers and events which might be of interest to you;
  • to answer any questions you may have regarding your order or our products in general and to provide you with information or advice;
  • to create orders, transaction records, accounts and tax invoices or receipts;
  • to provide your Personal Information to third parties (such as couriers and fulfilment providers) that assist us in delivering to you the products you have ordered from Us;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.
• We customarily only disclose Personal Information to Our service providers who assist Us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
• By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from Us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

5. Sharing of Information

• You consent to your Personal Information being shared with third parties (such as couriers and fulfilment providers). Where such disclosures occur, We shall take all reasonable steps to ensure that those third parties keep your Personal Information secure, and use your information only to perform the task for which We have engaged them.
• Your Personal Information will not be sold or provided to any third party or used for any other purpose not related to the delivery of our products to you.

6. Security, Access and Correction

• We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained it, We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of [eg seven] years to fulfill Our record keeping obligations.
• The Australian Privacy Principles (APP):
  • permit you to obtain access to the Personal Information We hold about you in certain circumstances (APP 12); and
  • allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).
• Where you would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy.

7. Complaint Procedure

• If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this privacy policy.
• All complaints will be considered by [Our privacy officer] and We may seek further information from you to clarify your concerns. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

8. Overseas Transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request Us to do so. If you request Us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the APP and We will not be liable for any mishandling of your information in such circumstances.

9. Behavioral Advertising

We use your Personal Information to deliver targeted advertising or marketing communications that may be of interest to you.

To learn more about targeted advertising, visit the Network Advertising Initiative’s educational page:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

To opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or, visit the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info

10. Do Not Track

Please note that we do not alter the Website’s data collection or usage practices when a Do Not Track signal is received from your browser.

11. Other Sites

Links on the Website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://secondliferetail.com.au .

12. How to Contact Us About Privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about Our privacy practices, you can contact Us on ckonline@ticgroup.com.au.

Last Updated

Dated: 15 November 2025